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Conditions of Use

Terms & Conditions

Deposits
A deposit of 50% is required to get orders underway. On receipt of these funds we will notify you of the amount received and the balance outstanding. Should you be purchasing during your trip to Bali, payments can be made directly to suppliers or to our company.

Payments from overseas can be made in any currency. Our bank will convert the funds to Indonesian rupiah and issue our company with a statement which will be forwarded to you by email. All bank fees are payable by the customer the cost of this is usd 30.00 per transfer.

Payment of Balance Outstanding
Within a week of your order being completed we will notify you and request final payment . During this week our quality control team will check your order to ensure that your instructions are followed to the letter. We also check timber products for moisture content and joint construction making certain that you will receive a high quality product.

Should the balance of the deposit not be received within 60 days of the order being ready for collection the transaction will be declared null and void. We will however try to recoup any deposits paid.

We hope that you will be utilizing our shipping services as the pickup, packing and container stuffing is a very important stage of the whole process . Payment for shipping and handling charges are payable once the container leaves the port, at the same time we will advise you of the shipping details and the expected date of arrival. Should you be using another cargo company we will of course work closely with them to ensure your shipment gets away as quickly as possible.

Production Times

Production times are vary according to the volume of goods and variety of suppliers.  Approximate time is between 4 to 6 weeks and allow another week for goods collection, reject / re-service items, packing and fumigation. Any special case  with conjunction to the production time will be informed to you.

Quality Control
Our job is to make sure that the quality of goods comply with the pre-determined standards.  In cases where goods do not meet the required standards, we will report to you to request further action to be taken. In some cases of urgency when deadline has to be met an urgent decision is required, we will take into consideration all known facts and make a decision whether to accept or reject the products and advise the buyer accordingly. Each product is inspected prior to final payment and packing. Whilst every effort is made to find all flaws, we cannot be held responsible for manufacturing flaws.

Our Service
While our main role is quality control, our other roles are to source new product, source suppliers, liaise with manufacturers and suppliers, place orders, schedule payments, monitor production, communicate with clients and suppliers as required, report on progress during production and prepare for shipping.

Buying Agent Fees
Prices shown in our catalogue are Nett, no other charges are applicable, with the exception of export packing that is charged to you by our shipping agent. Customers that utilize ou buying agent services (please refer to buying trips on our website for the services suppllied) will be charged 15% of the invoice value for purchases made from other suppliers. Purchases made from Udiyana Lestari do not attract this fee. Transport fee for buying trips are charge at USD 35.00 per day, per person although these cost will be refunded to you should your purchases exceed USD 3000

Credit Cards
Udiyana Lestari accepts both Visa and Master card but can only process these transactions in Bali. A 2.5% processing fee is applicable to cover bank charges. We should soon have Paypal available for our customers.

Bank Details:

Account Name :                                        
Account Number :  
Bank :  
Branch :  
Bank’s Address :  
Swift Code :  

 

Should you require any additional information please “ contact us “ and we will get back to you as soon as possible.

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